Phillip Dampier December 4, 2013, aT T, Broadband Speed, Competition, Consumer News, Data Caps, Editorial Site News 112 Comments, is your promotion with AT T U-verse pch dream house giveaway coming to an end?
What does that mean for you?
AT T has been attempting to improve its promotional churn numbers the percentage of customers who switch to AT T U-verse with a special deal only to cancel after the promotion ends.
The representative will have a few different retention offers to choose from, and in some cases a supervisor may need to authorize the better-priced deals.If you're entering a promo code on the AT T's website, you'll add it partway through checkout.If the representative seems reluctant to extend an offer to you, thank him or her for their time and call back and speak with someone else.When we put you on hold to speak to a manager this usually means we are putting notes on the account to justify the higher value retention deal we are about to offer, says our source.
AT T: Let me check.
If a customer cancels as soon as their promotion expires, AT T will lose part of that investment.
It is important to be flexible and dont fixate on any particular element in an offer.
Are there any promotions that can boost my speed and offer me a better deal?
When the representative comes back on the line, they will usually offer a small discount or service credit ranging from 5-10.You will want to write down the name and extension of the representative and details about the types of retention plans being offered, especially if AT T manages to lose the paperwork.We're sorry but your usage of this site resembles automated software.AT T will do whatever we can to keep your business, an AT T customer retention specialist tells.It is actually better for us to upgrade your service and even cut your price than to lose your business, so we do exactly that, our source says. .